KanLoon: February 2015

1. What kind of services you provide with balloons?

We offer various levels of service from simply delivering a fabulous arch to decorating an entire event. It all depends upon the type, size and how involved you would like us to be with your event.

2. Do you have a retail store?

No, we only operate online. You can contact us via carousell to order our arch service, balloon sculpting, decoration, and even balloons.

3. Do I have to make a reservation for my order?

It depends, if you only want balloons within 3 days of collection. We can either meet up or deliver via singpost. If collection is more than 3 days, we require a deposit of 10% in order for us to reserve the item for you.

If you want a special occasion (for birthdays, welcome babies, love you) and looking for a specific theme, we require at least one week in advance. We can customize the arch with almost any theme, color, size and as much details as you want. We will try our best to make your balloons arch special.

For decoration we suggest to reserve as soon as you have your date or your venue. Quotes and estimates do not guarantee date availability for decoration. You may get a quote for your event, but until you make a reservation we cannot guarantee we are available for your event.

4. How long in advance I have to make my reservation?

There are some seasons, holidays and weekends during which balloons and balloon decoration are more in demand.
We recommend contacting us to check our availability as soon as you decide to use our services.
We have been known to take last minute orders, however, you are at risk of us being unavailable to decorate or deliver to your party should you decide to place your order last minute, even if it is a very small party.

During public holiday, we would require an extra service fee $30.

5. What is your reservation policy?

In order to reserve your balloons, we require an initial non refundable deposit of 30% , which reserves the event/collection date and time, and is required if event is schedule more than 3 days prior to event. If your event is over a year awayat the time of booking, then only 20% non'refundable deposit is require securing your date. A 30% will be required ten months prior.The remaining balance is pay completely on the delivery date.

We require a deposit guarantee for decorations when we have to leave special equipment or other balloon equipment such bases or frames.

6. How can I pay for my reservation?

We accept bank transfer or cash as method of payment.

7. What if I need to cancel my order?

You can contact us 24 hours in advance to change the date for the delivery or pick up but no refund is made for the deposit of orders.

If you cancel your balloon decoration/arch order two weeks prior to event or delivery/pick up date, and have paid in full. We are going to refund the portion that you have paid minus the non refundable deposit. Cancellations made within a week to delivery have to be paid in full, as the date was reserved exclusively for your event and denied to other potential clients.

8. What if I need to exchange my order?

Not all items can be exchange. Exchange can only be done within 7 days of purchase and one to one exchange only. Exchange can only be done in Simei MRT. Also it depends on the availability of the item. Substitution will be made if original item is not available and no refund will be made.

9. Do you deliver in my area?

We deliver within Singapore where the MRT travels at a charge of $8 on top of any other charges which may require. We will inform you of it.

For decoration we can travel outside of our delivery area to get a quote for this service contact us.

10.Do you have a minimum order for delivery?

We usually do meet up at Simei MRT and Braddell MRT. For Delivery service, Please refer to Item 9.

11.How much is your Delivery/Pick up Fee?

Delivery fees are based in the distance from Simei, time and service required. We do not charge the same for a balloon delivery than a decoration delivery that includes set up. Many times we deliver balloons and equipment in that case we applied the equipment delivery/pick up fee.

We do not offer balloon by dozen and bouquet deliveries after hours.

12.What are your Delivery Times?

Standard delivery/pick up times are:
Monday through Friday 6:15 pm to 8:30 pm at Braddell or Simei MRT.
Saturday and Sunday has to be confirmed with us

Delivery/Pickup schedules are available at closing time the previous day.

13.Does someone have to be available when you deliver?

A responsible adult should be available to receive any item delivered.

14.What is your balloon delivery procedure?

DELIVERIES TO BUSINESS/ OFFICES

In many companies and facilities with restricted access, we are usually required to leave the items with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the items have been delivered to the receptionist, we consider the delivery accomplished. If we are not able to deliver the item you can pick it up later at arrange timing. Delivery fee is non-refundable.

RESIDENTIAL DELIVERIES

We will make phone contact with the recipient or someone at the residence prior to delivery in order coordinate a delivery time, ensuring that someone will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time. If no one answers, we will leave a call back number. We will not proceed until contact is made, which can result in the delivery being made later than scheduled. We will make every effort to be discrete in our effort to coordinate a delivery time; however, customers are forewarned that this process does pose a risk of exposing an intended surprise. If we are not able to deliver the bouquet you can pick it up later at our designated area same day before 6pm. Delivery fee is non-refundable.

*All other areas are out of the delivery zone and once the item is handed over, we are not responsible.

15.Can I come in to pick-up my order?

Yes, you can. Else we do meet up at designated locations, please contact us. As we have multiple meet up per day, we are sorry that we cannot meet you at your location. If you really insist on it will charge as delivery, at $8 per trip. Once the item is handed over, we are not responsible.

Also, some designs require set-up on-site. If we deliver, we as professionals will be able to fix the decoration. Therefore, we prefer to deliver and set-up all decoration.(for example, Balloon Arch)

16.What does it cost to have balloons at my event?

Each event is unique. It is very difficult to have a general price. We treat each occasion with special care, depending on the venue, time frame to setup, distance, type of decoration, and balloons selected. Contact us for a free consultation.

17. I have a small budget, Can you decorate my event?

Absolutely! We can advise you on the balloons that give you the most value for your money. You can go through our ideas book and portfolio of past work and will always find balloons to make your event unforgettable within your budget. Please advise us at the time of enquiry.

18.I want a balloon arch at my event. What do I need to know?

We also need to know the width and the height that you would like to have for your arch. Also we need electricity and water for the setup. Let us know your theme and colour of the balloons so that we can discuss further. Colour or themes are subject to availability.

19. What if I want to change my theme or color decoration after my reservation?

If you want to change your theme, colour or other details on your decoration contact us as soon as you know. We can accept changes of theme and colour four weeks prior to the event date.

Changes of colour or themes are subject to availability.

20.Can you decorate with custom balloons with my name or phrase?

We do sell letter foil balloons to add a little more favour to the event.

21.Do you make substitutions?

We always used all our resources to do and not make substitutions however sometimes there are balloons that could be out of stock for a couple of weeks. In that case we reserve the right to substitute or to make changes of equal or greater value to all orders depending upon product availability.

22.Do you set-up and teardown?

When you make your décor reservation, you will see the delivery-setup fee. If you want us to tear down please let us know in advance for an estimate unless told. Arrangements must be made in advance for this service.

23.How long will my helium balloons last?

As do not have helium, we only air filled the balloons.

For your knowledge, when indoors 12” latex balloons generally last between 8‐10 hours filled with helium. The size of the balloon is important to determine how long the balloon will last. The bigger the balloon the longer will last. The 12” is the standard balloon size but remember we have balloons in latex and foil with varies size too. Foil balloons last approx. 5‐7 days.

Air‐filled balloons generally last for a couple of weeks, but will not float.

24.Can you decorate an event outdoors?

Yes! We do love to make Outdoor Décor. It adds wonderful color and impact to any event. However read our outdoor décor weather policy.

25.What is your outdoor décor weather policy?

No one can control the weather - even professional meteorologists cannot accurately predict it. Therefore, in the event of inclement weather the following policy applies:

Once Decor has been completed or delivered, We are not responsible for inclement wind or weather causing damage to Decor, or cancellation of an event. Careli rental services also cannot be responsible for damage caused by crowds or event staff moving or attempting to move or handle decor.

26.Do you guarantee outdoor work?

No, although we really enjoy doing outdoor jobs for our clients, we cannot guarantee outdoor work. We make every attempt to have your décor looking its best at the time it is assembled. We use only professional supplies and the best latex balloons, heavy duty cord and wire for all outdoor jobs. Singapore weather affects outdoor balloons, especially the wind, heat, and humidity.

27.Can you release foil balloons at my event?

The product is a synthetic, metalized plastic/nylon material which is recyclable, but not biodegradable. Consequently, foil balloons are never used in a release.

28.How do balloons affect the environment?

Latex balloons are produced from rubber trees. Latex is harvested without harming the tree by using an environmentally safe, age old process similar to that used for collecting from maple trees for syrup. Because of rubber’s versatility and demand, these tropical rain forest trees are very valuable, highly coveted-and well-preserved natural resources. These precious trees play an equally valuable ecological role in the fragile ecological balance by removing carbon dioxide from the atmosphere which helps prevent global warming.
Latex balloons pose no threat to humans, wildlife or the environment when handled responsibly. That said, latex balloons should not be released outdoors. Although latex balloons are biodegradable, the string is not. Balloons used for releases must not have any string attached to them. It is best to have a professional conduct the release.
Mylar balloons should not be released outdoors. Mylar balloons are not biodegradable. Mylar balloon conduct electricity. If released, Mylar balloons could drift into power lines that can cause short circuits and eventually lead to a power outage.

29.Do you have Balloon care tips?

These are simple tips to keep your balloon as long as possible:

• Balloons expand in hot weather, so don’t leave them in a hot car or boot, they will explode.

• In cold weather, balloons contract and appear under inflated. Once they’re brought in from the cold, they’ll fill out.

• If balloons get rained on and start to droop, don’t worry. Shake them off; they’ll float again when dry.

• We use latex balloons made from 100% biodegradable, natural rubber. We always treat our latex balloons so they’ll float up to 10 times longer.

• Foil balloons will float for 5-14 days, depending on the size. Although foil balloons are not biodegradable, they are reusable.

• Foil balloons can conduct electricity if they come into contact with power lines. Make sure your foil balloons are always attached to a weight, and never release them.

• To make balloons float, they’re filled with helium, a non-toxic, non-flammable gas that’s safe for the environment. Don’t inhale the helium because it takes the place of the oxygen in your lungs, so you can’t get the oxygen you need.

• Always supervise young children, and don’t allow them to play with deflated balloons.

• Properly dispose of balloons. Cut balloons with scissors directly above the knot or sealing point and immediately place in trash containers.